info@madpoint.pt
The minimum age required to drive is 19 and the driver must have held a valid driving licence for at least one year.
A young driver rate of €7.5 per day applies to drivers aged 25 or under and a senior driver rate of €7.5 per day for drivers aged 75 or over.
If your driving licence is not in the Roman alphabet (i.e. if it is in Arabic, Greek, Russian or Chinese), you must bring an International Driving Permit and a national driving licence.
Photocopies of documents are not accepted, physical documents must be shown.
It is not compulsory to have a credit card to make a hire, however, if a card is used, it must be in the name and surname of the main driver of the booking or it will not be accepted as a method of payment.
The amount of the deposit will be blocked on the credit card or you can use a debit card or cash. This amount will be returned at the end of the rental period if everything is in order.
Cards not accepted: American Express and prepaid cards
– Compulsory insurance (CDW) against collision and theft (TP) with excess is included in the price.
– In the event of damage, you will have to pay an amount not exceeding the excess. The amount of the excess varies depending on the category of car.
– Civil liability insurance (TPL) to the value of €500,000.00 is included.
– If the car is stolen, you will have to pay an amount not exceeding the excess.
– Reduces financial liability in the event of damage to the vehicle/in the event of an accident;
– Roadside assistance (except for negligent situations such as chipped tyres, car with no battery, lost keys, burnt clutch, etc);
– Protection against theft or attempted theft (except for objects left inside the vehicle).
– Serious damage to the vehicle caused by negligent driving (collision with walls, parked cars, diversions manoeuvres at the garage entrance, etc);
– Serious damage to the vehicle caused by negligent parking (prohibited areas, failure to use the handbrake, hitting the bodywork or roof of the vehicle, smashing headlights or windows);
– Chipped tyres (tyre side) and damage to the rims;
– Clutch burnout and engine damage;
– Damage to the seats or interior of the car;
– Failure to report accidents/damage to the car within 24 hours, with a police report;
– In the event of serious damage, the customer is liable for the amount of the excess. This amount varies according to the category of vehicle.
We provide roadside assistance from 9am to 6pm. After these hours, you will be asked to contact the police in the event of an accident or your insurance number for a tow truck. These contacts are provided when the vehicle is picked up.
In situations of negligence (lost keys, chipped tyres, wrong fuel, car with no battery) a customer service charge will be levied.
We do not guarantee replacement of the vehicle in cases of negligence.
The fuel must be returned at the same level as it was delivered to the customer. There will be no refund for any fuel left over by the customer. If the customer does not return the same level of fuel as received, a charge of €25 will be levied for every ¼ tank of fuel missing.
Any oil costs must be duly substantiated in order to be reimbursed. You must request an invoice in the name of Madpoint Rent a Car and include the VAT number: 511146078.
The customer is responsible for returning the vehicle at the scheduled time following the instructions provided by Rent a Car. The maximum grace period is 60 minutes at no extra cost. After the grace period, a fee of €10 will be charged for each additional hour (up to four hours) and thereafter the value of an additional day. Abandoning the vehicle elsewhere than as agreed is subject to a fee of €200.
Extension
If the customer wishes to extend the hire of the vehicle, they should send an e-mail to info@madpoint.pt in order to obtain confirmation of availability.
For cancellations made up to 48 hours before the pick-up date/time, the amount paid online for the booking will be refunded in full. Within the 48-hour period until the car is collected, the amount already paid will not be refunded.
Changes to bookings must be sent by e-mail to info@madpoint.pt. If the change affects the price of the booking, it will be according to the rate in force at the time of the change.
Our working hours are Monday to Sunday from 09:00-18:00.
We can deliver to and collect from the airport outside these hours, but an out-of-hours charge will be added to the total price of the booking.
The grace period for unannounced delays is 1 hour. After this period the car will be available again for other bookings.
As we don’t have an office at the airport, one of our agents will be outside the arrivals hall waiting for you and then they will take you in our shuttle to our car park behind the airport. If you have difficulty finding our agent, please contact Rent a Car.
You must leave the car following the instructions given by the Rent a Car agent on the day you collect your car. You must inform Rent a Car of any changes to the time, place or date of the car’s return. If you leave the car at a location that has not been agreed upon, there will be a charge of €200.
Please inform Rent a Car of the status of your flight. If your flight is delayed and arrives at our off-peak time (19:00-08:30) a charge will be added to the total of your booking.
If your flight is cancelled and you wish to keep your reservation, please let us know so that the car remains reserved for you. The price of the booking will not be changed.
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